Privacy Policy

Effective date: June 5, 2026

Built for Change is operated as a collaborative project between Flow Digital Business Systems (Lori Lynch) and Suzie Read Coaching (Suzie Read). We are committed to protecting the personal information of everyone who visits this website or participates in our programs.

This policy explains what information we collect, how we use it, and how we protect it. It applies to builtforchange.ca and all related program registration, application, and communication activities.

What information we collect

We may collect the following types of personal information:

  • Contact information: name, email address, phone number, and business name, submitted through our contact form, program applications, or event registration

  • Program information: your responses to application questions, goals, and program preferences

  • Payment information: processed securely through Stripe and/or Luma; we do not store payment card details

  • Event attendance: sign-in records and photo consent at in-person events

  • Communication records: emails and messages you send to us

  • Website usage: standard analytics data collected by Squarespace (page visits, browser type, approximate location) — this data is aggregated and does not identify you personally

How we use your information

We use your information only for the purposes it was collected:

  • To respond to your enquiries and communicate with you about programs

  • To process program registrations and applications

  • To deliver program content and manage your participation

  • To send you updates about Built for Change events, articles, and programs — only if you have opted in or made an enquiry

  • To manage event logistics and photo consent records

  • To improve our website and programs

How we protect your information

We take data protection seriously. Your information is:

  • Stored in tools with industry-standard security (Google Workspace, HubSpot, Stripe, Luma, Thinkific, Squarespace)

  • Accessible only to Lori Lynch and Suzie Read — not shared with third parties for marketing or commercial purposes

  • Never sold

  • Retained only as long as necessary for the purpose it was collected

We will not use your personal data for AI training purposes, share it with AI platforms without your knowledge, or process it in ways you would not reasonably expect.

Third-party tools

We use the following tools that may process your data as part of delivering our services. Each has their own privacy policy governing their use of your data:

  • Google Workspace — email and document storage

  • HubSpot — contact relationship management

  • Stripe — payment processing

  • Luma — event registration

  • Thinkific — community and course platform

  • Squarespace — website hosting and analytics

  • Calendly — appointment booking

  • Formspree — application form processing

Cookies

Our website uses cookies set by Squarespace for functionality and analytics. These may include session cookies (essential for the site to work) and analytics cookies (to understand how visitors use the site). You can manage cookies through your browser settings.

Your right

You have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete your information, subject to any legal obligations to retain it

  • Withdraw consent for email communications at any time by unsubscribing or contacting us directly

To exercise any of these rights, contact us at info@builtforchange.ca.

Jurisdiction

This website is operated from British Columbia, Canada. Your personal information is governed by the BC Personal Information Protection Act (PIPA) and, where applicable, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Updates to this policy

We may update this policy from time to time. Material changes will be noted on this page with a revised effective date.

Questions? Contact us at info@builtforchange.ca.